M2M Service Provider Registration
Guidelines for Registration Process of M2M Service Providers (M2MSP) & WPAN/WLAN Connectivity Providers for M2M Services
M2M Service Provider Registration Overview
National Digital Communication Policy-2018 aims to create a robust digital communication infrastructure, enable next generation technologies and ensure a holistic and harmonized approach for harnessing Emerging Technologies such as M2M/IoT.
Government of India Memorandum
Ministry of Communications
Department of Telecommunications
Networks & Technologies (NT) Wing
No. 4-10/2015-NT
Dated: 08.02.2022
After considering the recommendations of TRAI on "Spectrum, Roaming and QoS related requirements in Machine-to-Machine (M2M) Communications" and views of M2M industry stakeholders, the Government has decided to issue the guidelines for 'Registration process of M2M Service Providers (M2MSP) & WPAN/WLAN Connectivity Providers for M2M Services'.
Important Notice
In order to address concerns like interface issues with TSP, KYC, Security and encryption, all M2M service providers utilizing telecom facilities from authorized TSPs should have M2MSP registration.
Definitions
The terms used in this document, unless the context otherwise requires, have the following meaning:
Applicant
Means either M2M Service Provider (M2MSP) or WPAN/WLAN Connectivity Provider who is applying for the registration under these guidelines.
Authority
Means Department of Telecommunications or its designated field units.
Authorized Telecom Licensee
Means Indian Telecom Service Provider and/or Virtual Network Operator(VNO) who have been awarded License to provide service(s) authorized under the License, within the geographical boundaries of the specified Service Area.
License
Means a License granted or having effect as if granted under section 4 of the Indian Telegraph Act 1885 and Indian Wireless Telegraphy Act 1933.
LPWAN
Low Power Wide Area Networks (LPWAN) is a new type of WAN that is suited for M2M communication because of characteristics that render themselves more compatible.
Machine to Machine (M2M) Communication
Refers to a communication between two or more entities (object/devices/things) based on existing & evolving communication technologies that do not necessarily need any direct human intervention.
M2M Services
Means the services offered through a connected network of objects/devices, with unique identifiers, in which Machine to Machine (M2M) communication is possible with predefined back end platform(s) either directly or through some gateway.
M2M Service Provider (M2MSP)
Is an Indian company, registered under the Indian Companies Act, 2013 or an LLP (Limited Liability Partnership) registered under LLP Act, 2008 or a partnership firm which provides M2M services to third parties using telecom resources.
Registrant
Means either M2M Service Provider (M2MSP) or WPAN/WLAN Connectivity Provider which has been granted a registration under these guidelines.
WPAN/WLAN Connectivity Provider
Is an Indian company, registered under the Indian Companies Act, 2013 or an LLP (Limited Liability Partnership) registered under LLP Act, 2008 or a partnership firm which uses WPAN/WLAN technologies for providing M2M connectivity for commercial purposes, operating in unlicensed spectrum.
General Terms & Conditions
The following terms and conditions apply to M2M Service Provider (M2MSP) and WPAN/WLAN Connectivity Provider registrations:
Eligibility
M2MSP Registration may be granted to any Company registered under Indian Companies Act-2013, as amended from time to time or any LLP (Limited Liability Partnership) registered under LLP Act-2008, as amended from time to time or a partnership firm to provide M2M Services who fulfils the terms and conditions prescribed by the Authority.
Documentation
Applicant shall submit the Certificate of Incorporation at the time of registration.
Jurisdiction
Registrant shall not infringe upon the jurisdiction of any Authorized Telecom Licensee and they shall provide only those services for which this registration is granted to them.
Location Information
Registrant shall provide the details of location of their IT setup/ core network at the time of registration. However, if there are any changes in location of their IT setup/ core network at a later point of time, the same shall be intimated to the Authority within 15 days of shifting the operation to the next location.
Processing Fee
A non-refundable processing fee of Rs. 5,000/- shall be payable separately for M2MSP registration and WPAN/WLAN Connectivity Providers registration along with the application form for registration in the form of online payment.
Registration Changes
Registrant shall inform the Authority, with supporting documents, if there is change in the name or address or contact details of the company as stated in the performa submitted at the time of registration.
Processing Time
The registration certificate shall be issued online within 15 days of the submission of the application form complete in all respects and the Applicant shall be informed accordingly by the Authority.
Non-Transferable
The registration certificate issued to the Registrant shall be non-transferrable.
Suspension Rights
The Authority reserves the right to suspend the operation of this Registration at any time, if, in the opinion of the Authority, it is necessary or expedient to do so in public interest or in the interest of the security of the State or for the proper conduct of the Telegraphs.
Surrender of Registration
Registrant may surrender the Registration, by giving notice to the Authority of at least 30 calendar days in advance.
Technical Conditions
The following technical conditions apply to M2M Service Provider (M2MSP) and WPAN/WLAN Connectivity Provider registrations:
Telecom Resources
M2MSP shall take the Telecom Resources from an Authorized Telecom Licensee having valid license under Indian Telegraph Act, 1885. In addition, M2MSP is authorized to use WPAN/WLAN technologies in unlicensed spectrum/frequency exempt band to provide M2M services.
KYC Compliance
Registrant shall adhere to Know Your Customer (KYC) and related guidelines issued by the Authority to Authorized Telecom Licensee from time to time for all Telecom resources including SIM enabled devices and numbering resources.
Customer Details
The details of all the customers of M2M services i.e., physical custodian of machines fitted with SIMs, shall be maintained by M2MSP. Updated information regarding details of M2M end device, make, model, registration number etc. of the machines & corresponding physical custodian's name and address shall be made available to Authorized Telecom Licensee and designated Authority by M2MSP.
Connectivity Details
Registrant shall provide the details of Authorized Telecom Licensee from which connectivity has been sourced for providing M2M Services. In case of modification of details of Authorized Telecom Licensee, same shall be intimated to the authority.
e-SIM Regulations
DoT has issued the instructions permitting the use of e-SIMs with both single and multiple profile configurations with Over the Air(OTA) subscription update facility as per prevailing Global Specifications and Standards. M2MSP shall adhere to these instructions as amended from time to time.
Quality of Service
Registrant shall ensure the Quality of Service (QoS) as may be prescribed by the Authority or Telecom Regulatory Authority of India (TRAI). The Registrant shall adhere to such QoS standard and provide timely information as required therein.
Device Instructions
For all devices sold in India which have SIM inside the device, the packaging/ instructions/ supporting leaflet shall include instruction that "This device is having SIM inside. At the time of re-sale/ loss/ transfer of this device, change of ownership details shall be shared with respective M2M Service provider/ Authorized Telecom Licensee."
Security Conditions
The following security conditions apply to M2M Service Provider (M2MSP) and WPAN/WLAN Connectivity Provider registrations:
Content Prevention
Registrant shall take necessary measures to prevent objectionable, obscene, unauthorized or any other content, messages or communications infringing copyright, intellectual property etc., in any form, from being carried on the network, consistent with the established laws of the country.
Equipment Access
Registrant shall make available on demand to the person authorized by the Authority, full access to their equipments for technical scrutiny and for inspection, which can be visual inspection or an operational inspection.
Government Cooperation
Registrant shall provide necessary facilities depending upon the specific situation at the relevant time to the Government to counteract espionage, subversive act, sabotage or any other unlawful activity.
Privacy Protection
Registrant shall ensure protection of privacy of communication and data as per applicable law in force and as notified/amended from time to time.
Decryption Facility
Registrant shall provide decryption facility for the content riding on its network as and when required by the Authority or any authorized agencies. The entity who is encrypting the content shall be responsible for its decryption.
Equipment Standards
Registrant shall induct only those devices/equipment in the network which meet TEC standards and certifications, wherever specified as mandatory by the Authority from time to time.
Data Security
Registrant shall take all necessary steps so as to maintain security of the network & confidentiality of the data of the end user as per the Information Technology Act, 2000 as amended from time to time.
Sensitive Information Protection
The services provided by Registrant should apply requisite security controls to protect sensitive information and data collected by various sensors and actuators.
Network Isolation
Registrant shall have a mechanism in place to isolate the network or part of the network(sensor(s) / Device(s) / IT Setup etc.) whenever required by Authority to maintain law and order and to protect from cascading effects of failures in the system.
Data Log Preservation
Registrant shall ensure that the data logs, event logs, system logs etc. handled by the system are tamper-proof and preserved at least for one year. The Authority reserves the right to call for these logs and also inspect them at site.
Genuine IMEIs & ESNs
Registrant shall ensure that M2M devices should use only genuine IMEIs & ESNs. Non-genuine, duplicate and fake IMEIs & ESNs should not be allowed in the M2M devices.